Service Change Notify for Blesta

Know the moment a client asks for an upgrade or a downgrade, and approve it before Blesta applies it. One plugin gives you staff alerts, an Approvals page and a dashboard widget.

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Every upgrade seen, every change approved

Service Change Notify works on Blesta 6.0.2 and later. Nothing changes in Blesta until you switch approval on, and you can turn it off at any time.

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Service Change Notify approvals

Approve every upgrade before Blesta applies it

Decide on each paid change first. Until you decide, the client sees the change as pending and cannot order a second one.

  1. 1

    A client orders a change

    The change waits, and your team gets the alert.

  2. 2

    You approve or reject

    Approve applies the new package. Reject turns the payment into account credit.

  3. 3

    Turn it off at any time

    Without approval, Blesta applies paid changes as it did before.

Approve window on the Service Change Approvals page in Blesta, before a paid upgrade is applied

Everything you need to stay on top of service changes

Service change alert email: the current and the requested package, term, price and quantity of a Blesta upgrade

Approve each change before it goes live

Switch on approval, and a paid upgrade or downgrade waits for your team. Approve it, and the client gets the new package at once. Reject it, and the payment becomes account credit.

Know about every upgrade at once

When a client asks for an upgrade or a downgrade, your team gets an email within minutes. Nobody has to watch the Blesta queue for new requests.

See what changed at a glance

The alert puts the current package, term, price and quantity next to the requested ones. It lists the options that change, and it names the client and the invoice.

One list for every open change

The Approvals page shows each open change with its invoice and its paid state. A history tab keeps every decision, with the staff member and the time.

A dashboard widget that counts what waits

The widget shows how many changes wait for approval, wait for payment, or failed. The newest open changes are listed under the counts.

Pick the alerts you want

Choose any mix of Pending, Completed and Error. Hear about every request, or only about the changes that need a person.

Your own sender, and a mail test

Alerts arrive with the From address and name you set, like the rest of your mail. A test button sends a sample alert, so you know your mail works before a real change.

Email text you can edit

The alert installs as a standard Blesta email template in every language you use. Change the words and the layout, and choose the details it shows.

No duplicates, no backlog blast

Each status of a change sends one alert at most. When you switch the plugin on, the changes already on file stay quiet.

Settings for each brand

On a multi-company Blesta, each company has its own alert address, statuses and approval switch. The plugin checks the queue every 5 minutes on its own.

Service Changes widget on the Blesta staff dashboard: changes awaiting approval, waiting for payment and in error
Service Change Notify settings in Blesta: alert address, alert statuses, From address and name, test alert and approval switch
Blesta client area: the service shows a pending change, so the client cannot order a second change
Service Change Approvals page in the dark mode of the Blesta 6 admin

Questions about Service Change Notify for Blesta