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Know the moment a client asks for an upgrade or a downgrade, and approve it before Blesta applies it. One plugin gives you staff alerts, an Approvals page and a dashboard widget.
Service Change Notify works on Blesta 6.0.2 and later. Nothing changes in Blesta until you switch approval on, and you can turn it off at any time.
Decide on each paid change first. Until you decide, the client sees the change as pending and cannot order a second one.
The change waits, and your team gets the alert.
Approve applies the new package. Reject turns the payment into account credit.
Without approval, Blesta applies paid changes as it did before.
Switch on approval, and a paid upgrade or downgrade waits for your team. Approve it, and the client gets the new package at once. Reject it, and the payment becomes account credit.
When a client asks for an upgrade or a downgrade, your team gets an email within minutes. Nobody has to watch the Blesta queue for new requests.
The alert puts the current package, term, price and quantity next to the requested ones. It lists the options that change, and it names the client and the invoice.
The Approvals page shows each open change with its invoice and its paid state. A history tab keeps every decision, with the staff member and the time.
The widget shows how many changes wait for approval, wait for payment, or failed. The newest open changes are listed under the counts.
Choose any mix of Pending, Completed and Error. Hear about every request, or only about the changes that need a person.
Alerts arrive with the From address and name you set, like the rest of your mail. A test button sends a sample alert, so you know your mail works before a real change.
The alert installs as a standard Blesta email template in every language you use. Change the words and the layout, and choose the details it shows.
Each status of a change sends one alert at most. When you switch the plugin on, the changes already on file stay quiet.
On a multi-company Blesta, each company has its own alert address, statuses and approval switch. The plugin checks the queue every 5 minutes on its own.
Order Service Change Notify with the SystemFreaks Blesta Bundle, which holds every SystemFreaks extension for Blesta. Every future version is included.
It sees every upgrade and downgrade that Blesta puts in its service change queue. Blesta queues a change that costs money when your settings wait for payment. A change that costs nothing, like most downgrades, is applied at once and sends no alert.
The change is canceled, and the service keeps its package. The payments of the invoice become account credit for the client, and Blesta voids the invoice.
The client sees that the service has a pending change. The client cannot order a second change until you approve or reject the first one.
It adds an email template, an Approvals page, a dashboard widget and a task that runs every 5 minutes. With approval on, it applies the paid changes in place of the Blesta task "Process Service Changes". Turn approval off, and that task works as before.
Yes. Blesta applies each change through the module of the service, as it always does. The plugin only decides when the change goes through.
The alerts go to one address for each company. Use a shared mailbox or a mail list to reach your whole team.
No. The changes already on file send nothing at the start. Only a new change, or a new status of a change, sends an alert.
No. Service Change Notify needs Blesta 6.0.2 or later. The staff pages use the Blesta 6 design, with dark mode.
Install Service Change Notify from Tools > SystemFreaks Update Checker. Enter the alert address on its settings page, and send a test alert. Switch on approval if you want to approve each change first.
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