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Answer tickets, write content and ask your data with AI, inside Blesta and with your own API key. One plugin gives you the ticket autopilot, the content writer, the staff chatbot and the client bot, for Blesta 5 and 6.
Add your API key, switch on the features you want and let the autopilot answer the first tickets today. Try every screen first with the Mock account, with no key and no cost.
The autopilot reads every new client message in the departments you allow. It writes a reply from the ticket, the client's data and your knowledge base. A second check scores the answer. You decide where the line between send and review sits, and the audit log shows every decision.
Pick the departments, the threshold, the delay and the status a ticket gets after a reply.
Tell it per department what to do, such as which questions to assign to which person.
Drafts below the threshold wait in a queue with the reasons. Edit and send, or discard.
New client messages get a reply within minutes, written from the whole ticket, the client's services and your knowledge base. The AI scores its own answer. Above your threshold the reply goes out with your disclaimer. Below it, the draft waits for your staff.
On every ticket, a toolbar drafts a reply and lists the sources it used. Improve, shorten, change the tone or translate the text in the reply box. A long thread becomes a short summary in one click.
Generate or rewrite email templates, HTML templates, signatures and package descriptions with a preview. Nothing is saved until you accept it. Translate a template into another language, or write the missing package descriptions in one list.
A chat panel on every admin page answers questions about Blesta, writes a report query that runs read-only on your database, and gives API examples. Only the staff groups you allow can run a query, and every result stops at 200 rows.
On the ticket form, a bot answers from your public knowledge base and the client's own services and invoices. When a person is needed, it fills the ticket with a clear message. Clients can also improve their own text before they send it.
Add accounts at OpenAI, Anthropic, Google Gemini, xAI, Mistral, DeepSeek, Groq, OpenRouter, Together, Perplexity, Azure OpenAI or a local model server, one per feature. A guardrail hides card numbers, passwords and keys before any text leaves your server. An audit log records every call with its cost.
Blesta 5.13 or later, or Blesta 6, with the Support Manager plugin, ionCube Loader 15 and the free SystemFreaks Update Checker plugin. You also need an API key at one of the supported AI providers, or a local Ollama or LM Studio server.
OpenAI, Anthropic, Google Gemini, xAI, Mistral, DeepSeek, Groq, OpenRouter, Together, Perplexity and Azure OpenAI, plus any local server that speaks the OpenAI format. You pay the provider directly at its own prices. A Mock account lets you try every feature with no key.
Only what the feature needs: the ticket, the client's services and invoices, your public knowledge base articles and your steering rules. Before any text leaves your server, the guardrail replaces card numbers, IBANs, API keys, passwords, social security numbers and phone numbers with placeholders. The placeholders never come back.
The autopilot sends only above the confidence threshold you set. It never sends more than three replies per ticket in a day, and never to tickets that arrived before you switched it on. Every automatic reply shows the AI identity and your disclaimer, and your staff sees an internal note with the score. Start in review mode, where nothing is sent without a person.
Only through the tools you switch on: set the priority, assign a staff member, close a ticket when the client confirms, or flag spam. The report runner reads your database in a read-only transaction and refuses anything but one SELECT. Content is never saved until you accept the preview.
On the ticket form, they ask the bot about your services and their own account, and they can open the ticket with a prepared message. They can also improve their own text. A rate limit per client and per address keeps your bill in check, and guests get the knowledge base only, when you allow them.
The plugin itself is in the bundle. The AI calls go to your own provider account at its prices. The audit log shows the tokens and a cost estimate of every call, and the dashboard widget shows the cost of the month.
Yes. The two run side by side with their own tables and buttons. On Blesta 5 this plugin is the only way to get AI features.
Yes. Add an account with the Mock preset. Every feature then answers with sample text, with no key and no cost, so you can see each screen before you connect a provider.
Install the plugin from Tools > SystemFreaks Update Checker. Then add your AI account, acknowledge the privacy notice and switch on the features you want.
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